FAQ

Answers to the questions we get most often. For anything else, email cs.center0604@gmail.com.

How do I request a return?

You have 30 days after receiving your item to request a return. To start a return, please contact us at cs.center0604@gmail.com. Items sent back without first requesting a return will not be accepted.

What are the conditions for a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.

How long does shipping take?

Shipping to the USA typically takes 3 to 8 business days, and to the rest of the world, it takes 3 to 12 business days. Please add 3-5 business days for processing time to the total delivery time.

What should I do if my order is damaged or incorrect?

Please inspect your order upon reception and contact us immediately at cs.center0604@gmail.com if the item is defective, damaged, or if you receive the wrong item. We will then evaluate the issue.

How can I contact customer service?

You can contact The Edit 100 by email at cs.center0604@gmail.com or by phone at (469)397-3536. Our physical address is E HI SHOP LLC, 1303 Rycroft St, Honolulu HI 96814.